The second most-popular benefit was Zoom’s ease of use. That’s why the quality of Zoom’s video connection was the number one thing people mentioned when we asked them what the primary benefit they got from Zoom was. There’s less skipping out and lost video and audio on Zoom than on other popular services. Zoom has by far the best experience in terms of a smooth video experience. It’s the video connection quality, first and foremost. We conducted a survey of over 1,000 Zoom users to understand how satisfied they were with Zoom. Are Zoom competitors having an impact on Zoom? You’ll understand more about Zoom’s competitors, plus why to do competitive research in the first place. I’m going to categorize and break down all of the alternatives to Zoom using a framework my co-founder Marie and I created. One such example, Miro, launched live chat and video conferencing in 2018, but the features didn’t make it to their homepage until recently.Įven companies that have nothing to do with video have been asking themselves: should video capabilities be added into our product? New video chat services have launched, like Around, a quick non-intrusive video call product for teams.Ĭompanies that already had video and voice features built-in started to market them more. It’s not just Zoom, the entire cloud collaboration category is exploding.Īlternatives to Zoom have risen to meet this major increase in demand. I never thought I’d see the day when both my six year old and my ten year old were using Zoom daily. Practically overnight, people were using Zoom for everything. It became the gold standard for education too, used by 90,000 schools across 20 countries. That’s insane growth considering Zoom only had 10 million meeting participants a few months earlier in December 2019.Īnd it wasn’t just companies that adopted Zoom. In April 2020, about a month into the pandemic, Zoom hit a record 300 million daily meeting participants. Of all the remote communication and collaboration tools, Zoom leads the pack.
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